FAQs

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2 - 3 business days.

Most orders leave the warehouse within 2-5 business days after receipt of payment. You will then receive notification of both processing and shipment. We ship our in stock items direct from our USA warehouse via USPS with tracking numbers for standard delivery within 3-10 business days. If from Asia, please expect 10-25 days to receive your order. 

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. One Revive can’t be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. One Revive will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

In stock items should be received within 3-10 business days.

For other specialty, promotional and custom items, please allow up to 10-25 days delivery time as they may be shipping from other countries.

Attention: Please allow extra time for shipping should delays occur related to the impact of natural disasters and the dynamic situations of the Covid-19 pandemic and the effects on normal shipping times.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in USA where we house all of our in stock items. Our specialty items or custom orders are manufactured abroad in other countries such as the United Kingdom and China. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us via email at contact@onerevive.com

DO YOU SHIP OUTSIDE THE UNITED STATES?

We ship within the United States, with the exception of APO/FPO/DPO addresses. In addition, we ship to a limited number of international countries.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes! Email us for details (contact@onerevive.com).

HOW ARE RETURNS PROCESSED?

Buyer is responsible for paying return shipping costs. View our Refund Policy for complete details.